Help & policies
Shipping
Where we ship, how long it takes, what it costs, and how customs charges work.
Last updated 26 September 2026
Where we ship
ELVANTTO ships from the United Kingdom to the UK, all European Union member states, Switzerland, Liechtenstein, Norway, Iceland, the United States and Canada. If your country is not listed at checkout, we are not able to deliver there yet.
Processing time
Orders are packed and dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 13:00 UK time on a working day, or at the weekend, start processing on the next working day. You will receive an email with your tracking link as soon as your parcel leaves us.
Shipping rates and delivery times
All orders are sent with a tracked standard service. Your checkout currency is set by your delivery country, and the shipping cost is shown before you pay.
| Destination | Checkout currency | Tracked standard shipping | Free shipping on orders over | Estimated delivery after dispatch |
|---|---|---|---|---|
| United Kingdom | GBP | £5 | £60 | 2–4 working days |
| EU countries using EUR, plus Bulgaria, Czechia, Hungary, Romania and Iceland | EUR | €10 | €100 | 4–9 working days |
| Sweden | SEK | 119 kr | 1,149 kr | 4–8 working days |
| Denmark | DKK | 79 kr | 769 kr | 4–8 working days |
| Poland | PLN | 45 zł | 449 zł | 5–9 working days |
| Norway | NOK | 119 kr | 1,199 kr | 5–10 working days |
| Switzerland and Liechtenstein | CHF | CHF 10 | CHF 100 | 5–10 working days |
| United States | USD | $14 | $120 | 6–12 working days |
| Canada | CAD | C$19 | C$165 | 7–14 working days |
Delivery estimates start from the day of dispatch and are provided by our carriers. They are estimates, not guarantees; customs checks, public holidays and severe weather can occasionally add a few days.
Tracking your order
Every parcel is tracked. Use the link in your dispatch email, or sign in to your account to see your order status. If tracking has not updated for five working days, email support@elvantto.shop and we will open an investigation with the carrier.
Customs, duties and taxes
Orders delivered inside the United Kingdom have no import charges.
Orders delivered outside the UK are shipped on a Delivered At Place (DAP) basis. The destination country may charge import VAT, customs duty and a carrier handling fee when the parcel arrives. These charges are not included in our product prices or shipping costs and are payable by the recipient to the carrier or customs authority. The amount depends on your country’s rules and the value of your order; your local customs office can give you an estimate.
If you refuse to pay import charges, the parcel will be returned to us. Once it arrives back, we refund the item price minus the original shipping cost and any return charge the carrier bills to us.
Delivery address
Please check your address carefully before placing your order. If you notice a mistake, contact us straight away — we can update the address free of charge until the order is dispatched. We cannot redirect parcels once they are with the carrier.
Lost, late or damaged parcels
If your parcel is more than 10 working days later than the estimate, arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 30 days of the expected delivery date. We will work with the carrier and, where a parcel is confirmed lost or damaged in transit, send a replacement or issue a full refund.
Questions
Email support@elvantto.shop or call +44 7421 785823 (Monday to Friday, 9:00–17:00 UK time).