Returns & Refunds

Your 30-day return window

You may return any item for any reason within 30 days of the date it was delivered. Items must be unused and in the condition you received them, with the dust bag and any packaging and tags. We inspect every return; items that show signs of use, wear, marks or damage not present at dispatch may be refused or refunded partially to reflect the reduction in value.

How to return an item

1. Email support@elvantto.shop with your order number and the item(s) you would like to return. A reason is optional but helps us improve.
2. Within one working day we reply with a returns reference and the address of our UK returns desk.
3. Pack the item securely in its dust bag, write the returns reference on the parcel, and send it with a tracked service. Keep your proof of postage until your refund is complete.

Return shipping costs

Unless the item is faulty or we sent you the wrong item, the cost of sending a return is paid by you. Items are your responsibility until they reach us, so we recommend a tracked and insured service. Returns from outside the UK should be marked as “returned goods” on the customs form so that no import charges are raised.

Refunds

• We refund the price of the returned items to your original payment method, in the currency you paid, within 10 working days of receiving your return.
• If you return a whole order within 14 days of delivery under your statutory cancellation right (see below), we also refund the standard shipping you paid. We do not refund the extra cost of any faster delivery service you chose.
• Your bank or card issuer may take a further 3–10 working days to show the refund on your statement. We are not responsible for exchange-rate differences applied by your bank.
• We email you when your refund has been processed.

Exchanges

To change a colour or design, return the original item for a refund and place a new order. This is the fastest way to make sure the piece you want is reserved for you.

Cancelling an order

You can cancel an order at no cost before it is dispatched: email us with your order number as soon as possible and we will cancel it and refund you in full, including shipping. Once an order has been dispatched, the return process above applies.

Your statutory cancellation right (UK and EU customers)

If you are a consumer in the UK or the EU, you also have a legal right to cancel your purchase within 14 days from the day you receive the goods, without giving a reason. To exercise it, tell us clearly by email that you wish to cancel, then send the goods back within 14 days of telling us. We refund all payments received from you, including standard delivery, within 14 days of receiving the goods back (or proof that you have sent them). Our 30-day returns policy is in addition to, and does not reduce, this right.

Faulty or incorrect items

If an item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo. We will arrange a free return and offer a replacement or a full refund, including all shipping costs. If a fault appears later, contact us — you have legal rights for goods that are not of satisfactory quality, not fit for purpose or not as described, and nothing in this policy affects those statutory rights.

Payment disputes

If something is wrong with your order, please contact us before opening a dispute or chargeback with your bank or payment provider. We respond within one working day and most issues are resolved within two. Opening a dispute does not stop us from helping you, but it can delay a refund while the payment provider investigates.

Contact

Email support@elvantto.shop or call +44 7421 785823, Monday to Friday, 9:00–17:00 UK time.